Support
Troubleshooting, account help, and how to reach us.
Email support@nephiplates.comTroubleshooting
The app won’t open or crashes on launch
Make sure you’re on the latest version from the App Store or Google Play, then restart your device. If it still won’t open, uninstalling and reinstalling clears any corrupted local data (guest bookmarks and progress will be lost unless you’re signed in — see below).
My progress or bookmarks disappeared
If you’re signed in, progress is stored on our servers and requires a connection to save — a change made while offline can be lost if the app closes before connectivity returns. If you’re not signed in, progress lives only on that one device and doesn’t transfer if you reinstall the app or switch devices.
A verse’s AI study content won’t load
For most volumes this content is bundled with the app and should always be available offline. For Old Testament verses, content is generated on first request and needs a connection — if generation fails, you’ll see a retry button.
Sign-in isn’t working
Double-check your connection and try again. If a specific sign-in provider (Apple, Google, Facebook, or X) keeps failing, try email sign-in instead, or contact support@nephiplates.com with which provider and what happens.
FAQ
Common questions
What is Nephi Plates?
Nephi Plates is a scripture reading app for the Book of Mormon, Doctrine and Covenants, Pearl of Great Price, Old Testament, and New Testament. Instead of a long page of text, it presents scripture one verse at a time — swipe, scroll, or tap to move through a chapter — alongside tools for saving verses, following reading plans, tracking a personal Faith growth tracker, and praying for others in a shared queue.
Is Nephi Plates free?
Yes. There is no purchase, subscription, or paywall anywhere in the app — reading, saving, reading plans, and the Faith tracker are all free with no account required.
Do I need an account to use the app?
No. Reading scripture, saving and favoriting verses, following reading plans, daily check-ins, and the Faith tracker all work fully offline with no account and no network connection at all. An account is only needed for features that involve other people or other devices — see the next question.
What works without an account?
Reading all five volumes, bookmarking and tagging verses, favoriting verses, full-text search, reading plans and their progress, daily check-ins and streaks, the Faith growth tracker, browsing the public Prayers feed, reading other users’ verse comments, and every personalization setting (theme, verse font, animation/music/sound/haptics).
Why would I create an account?
An account (Apple, Google, Facebook, X, or email) unlocks posting a prayer request, marking that you prayed for someone, leaving a note on a request, commenting on a verse, keeping private notes on a verse, and continuous sync of your bookmarks, reading progress, streak, Faith stats, and settings across every device you sign into.
What information gets synchronized when I sign in?
Your saved and favorited verses, last-read position per volume, read-verse history and streak, Faith stats, onboarding profile (goal/pace), personalization settings, and reading-plan progress. Sync starts automatically the moment you sign in — there is no manual "sync now" step.
Does Nephi Plates work offline?
Yes, for everything that doesn’t require an account or involve other users. Scripture text, saving, reading plans, and the Faith tracker are stored on your device and need no connection. Once signed in, that same data is read from and written to your account instead, which does require connectivity to stay in sync (see the Privacy section above).
Is Nephi Plates available on iOS?
Nephi Plates is built with Capacitor to ship natively to iOS from the same codebase as Android. See the download section above for the current App Store link.
Is Nephi Plates available on Android?
Yes — the same codebase ships to Android via Capacitor. See the download section above for the current Google Play link.
Does Nephi Plates work on iPad or Android tablets?
Yes — it's a universal app on iOS and has no screen-size restriction on Android, so it installs and runs on tablets. It's the same one-verse-at-a-time interface as the phone app, not a separate tablet-optimized layout.
How do I delete my account?
In the app: Account → Delete Account, behind a confirmation prompt. This permanently deletes the account and everything tied to it immediately — no need to contact support. See our Account Deletion page for the full explanation.
How do I request deletion of my data?
Deleting your account (above) deletes all of it — there isn't a separate "delete my data but keep my account" option, because account deletion already removes every row tied to your account. If you'd rather remove one specific thing (a prayer request, a note, or a verse comment) without deleting your whole account, you can edit or delete those individually from within the app.
How do I contact support?
Email support@nephiplates.com for account help, privacy questions, or to report a problem.
How is my information handled?
Read the full Privacy Policy at /privacy for what's collected, why, and how sync and account deletion work.
Does Nephi Plates use AI?
Yes, for one specific feature: tapping a verse can show AI-generated study content (a plain-language glossary, historical context, word studies, discussion questions, and similar sections). It's generated once per verse and shared with every user who opens it — not generated from or tied to your own data. It's offered as a study aid and may contain errors; it doesn't represent official doctrine of any church. General Conference talk links shown in the same screen are not AI-generated — they come from each talk's own real footnotes.
How do I report a problem?
Email support@nephiplates.com with what happened and, if possible, your device and app version — see the Support page for more detail.